Our Policies

Policies

Safety Policy

At our window cleaning service, safety is of utmost importance. We are committed to providing a safe work environment for our employees and ensuring that our customers receive high-quality window cleaning services without compromising safety.

To achieve this goal, we have implemented the following safety policies:

  1. Equipment and Tools: We use only the highest quality equipment and tools to ensure that our employees can perform their jobs safely and efficiently. All of our equipment is inspected regularly to ensure that it is in good working condition and meets safety standards.
  2. Training: All of our employees are trained on the proper use of equipment and tools, as well as safe cleaning techniques and practices. We regularly provide refresher training to ensure that our employees stay up-to-date with the latest safety guidelines.
  3. Risk Assessments: We conduct a risk assessment prior to each job to identify potential hazards and develop appropriate safety measures. We also assess the work environment to ensure that it is safe for our employees to work in.
  4. Pole Policy: We use specialized equipment such as poles to clean windows safely from the ground. We do not use ladders for window cleaning.
  5. Emergency Response Plan: We have an emergency response plan in place in case of accidents or incidents. Our employees are trained on emergency procedures, and we have appropriate first aid equipment on hand at all times.

By following these safety policies, we aim to minimize the risk of accidents and ensure that our employees can perform their jobs safely. We believe that safety is everyone's responsibility, and we encourage our employees and customers to report any safety concerns or incidents immediately.

Quality Policy

At our window cleaning service, we are committed to providing high-quality window cleaning services to our customers. We believe that quality is essential to our success, and we strive to deliver the best possible service to our customers.

To achieve this goal, we have implemented the following quality policies:

  1. Customer Satisfaction: We are committed to ensuring that our customers are satisfied with our window cleaning services. We work closely with our customers to understand their needs and preferences and strive to exceed their expectations.
  2. High-Quality Equipment and Supplies: We use only the best equipment and supplies for our window cleaning services. We ensure that all of our equipment and supplies are well-maintained and in good working order to ensure that our customers receive the best possible service.
  3. Attention to Detail: We pay close attention to detail in all aspects of our window cleaning services. We ensure that every window is thoroughly cleaned, and we take care to ensure that our customers' properties are treated with care and respect.
  4. Continuous Improvement: We are committed to continuously improving our window cleaning services. We seek feedback from our customers to identify areas for improvement and make changes as necessary.

By following these quality policies, we aim to deliver the highest quality window cleaning services to our customers. We believe that quality is essential to our success, and we are committed to ensuring that our customers receive the best possible service.

Customer Service Policy

At our window cleaning service, we are committed to providing excellent customer service to all of our customers. We believe that our customers are the heart of our business, and we strive to create a positive and memorable experience for each and every one of them.

To achieve this goal, we have implemented the following customer service policies:

  1. Prompt Response: We strive to respond to all customer inquiries, questions, and concerns in a timely manner. We make sure that all phone calls, emails, and messages are answered promptly.
  2. Friendly and Professional Service: We believe in treating all of our customers with respect and professionalism. Our staff is trained to be friendly and courteous, and to provide excellent service with a smile.
  3. Clear Communication: We communicate clearly and effectively with our customers to ensure that they have a complete understanding of our services, pricing, and policies. We are always available to answer any questions that our customers may have.
  4. Attention to Detail: We pay close attention to detail in all aspects of our window cleaning services. We ensure that every window is thoroughly cleaned, and we take care to ensure that our customers' properties are treated with care and respect.
  5. Customer Feedback: We encourage our customers to provide feedback on our services, and we take their comments and suggestions seriously. We use this feedback to continuously improve our services and to ensure that our customers are always satisfied.

By following these customer service policies, we aim to create a positive and memorable experience for our customers. We believe that excellent customer service is essential to our success, and we are committed to providing the highest level of service to all of our customers.

Pricing Policy

At our window cleaning service, we believe in providing transparent and fair pricing to all of our customers. We understand that every house is different and has a unique number of windows, and we have developed a pricing policy that reflects this.

To provide a quote for our window cleaning services, we base our prices on the quantity of windows in a house. We offer the following pricing structure:

*Every price is an estimation, prices vary on window condition.

  • $6-8 per window for up to 10 windows
  • $5-7 per window for 11 to 20 windows
  • $5-6 per window for 21 or more windows

We determine the number of windows by counting the number of individual panes of glass, and we provide a quote based on this number. We do not include sliding glass doors or skylights in our window count.

We believe that this pricing policy is fair and transparent, as it reflects the actual amount of work required to clean the windows in a house. We do not charge any additional fees for difficult-to-reach windows or extra-large windows.

In addition, we offer a satisfaction guarantee for all of our window cleaning services. If a customer is not satisfied with our services, we will make every effort to rectify the situation or provide a refund.

By following this pricing policy, we aim to provide fair and transparent pricing to all of our customers. We believe that this policy is essential to building trust and maintaining strong relationships with our customers.